Terms of Service

Zumvet Pte. Ltd. ("Zumvet" or "we") is a digital pet care company that offers on demand video consultations and home-based services.

Please read these terms of service ("Terms of Service") carefully before accessing and/or using Zumvet website's (i.e. https://www.zumvet.com) ("Website") or any of its mobile applications (“Apps”) and any products (“Products”) or Services (as defined below) made available on the Website and/or Appsowned and/or maintained by Zumvet or any of its affiliates or related corporations, so that you are aware of your legal rights and obligations with respect to Zumvet.

By accessing any Website and/or Apps, purchasing any Products or using any Services offered on theWebsite, you hereby agree to be legally bound by these Terms of Service. If you do not agree to be bound by these Terms of Service, please leave the Website and discontinue the use of the Website, Apps and/or all Services immediately.

PLEASE DO NOT USE THE WEBSITE AND/OR APPS FOR MEDICAL EMERGENCY. IF YOUR PET IS EXPERIENCING A MEDICAL EMERGENCY, PLEASE CALL YOUR LOCAL EMERGENCY HOTLINE OR BRING YOUR PET TO THE NEAREST VETERINARY HOSPITAL.

USE OF THE WEBSITE AND APPS
As a condition of your use of our Website, you hereby represent and warrant that:

  • you are at least 18 years of age and of sound mind. If you are under the age of 18, you confirm that you have your parent’s or legal guardian’s permission to use our Website and/or Apps;
  • you have full authority, power and capacity to enter into theseTerms of Service and to perform its obligations hereunder;
  • you have read and understood theseTerms of Service as well as any documents or terms incorporated herein by reference, and agreed to be bound by the same;
  • you will use our Website and/or Apps in accordance with theseTerms of Serviceand for lawful purposes as stipulated by law;
  • you shall not abuse the Website and/or Apps in any way, and shall not use the Website and/or Apps and/or Services in any manner which violates any law or regulations or infringes on the legal rights of any third party, in any manner which is defamatory, fraudulent, indecent, offensive or deceptive, to threaten, harass, abuse or intimidate others, to damage the name or reputation of Zumvet, its affiliates or related corporations, to breach security on any computer network, or to access an account that does not belong to you, and in any manner that interferes with another user’s use and enjoyment of the Website and/or Apps and the Services made available on the Website and/or Apps;
  • you will only use our Website and/or Apps to purchase Products or Services for a pet for whom you are legally authorised to act for;
  • you shall not take any action which is intended to, or would reasonably be expected to harm Zumvet, its affiliates or related corporations and the Website and/or Apps, or which would reasonably be expected to bring Zumvet, its affiliates or related corporations into disrepute;
  • all information supplied by you on our Website and/or Apps is true, accurate, current and complete; and
  • if you have an account with our Website and/or Apps, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

You undertake and agree to notify Zumvet immediately if any of the aforementioned representations and warranties become untrue, invalid, misleading or incomplete in any respect.

We retain the right at our sole and absolute discretion to deny you access to our Website and/or Apps, Products and Services we offer, and/or terminate your account at any time without notice and for any reason, including, but not limited to, for violation of theseTerms ofService.

UPDATES

We regularly update, amend, delete or change any information provided on our Website and/or Apps. Although we will endeavor to ensure that all information contained on our Website and/or Apps is accurate, we do not guarantee that all information or prices on our Website and/or Apps will be complete and accurate.

OUR SERVICES

Our Website and Apps provide a teleconsulting platform for remote medical consultations, home-based services and other health and information services (“Services”). The Services made available on our Website and Apps may not be applicable to all pets, clients or all clinical situations. Some medical conditions are not suitable for remote medical consultations. If you are unsure whether you have been able to explain or communicate to the veterinarian your medical conditions and needs accurately or fully, or if you have any other concerns, you are recommended to seek advice from a veterinarian in person. You should not use our Services in an emergency, or if your pethas any conditions that you know or reasonably be expected to require a physical examination.

MEDICAL ADVICE

Zumvet does not provide any medical advice. While our Website and Apps are designed to facilitate and support your consultations as well as the health decisions and choices that you make, the said decisions and choices are yours and you are ultimately responsible for the same.

You may ask questions on our Website and Apps or during private consultations. You may find answers to your questions on our Website and Apps, or the veterinarians may provide you with medical advice during and/or after your consultations. Such advice is the sole responsibility of the veterinarians, and Zumvet shall in no way be liable or responsible for the same.

Zumvet, our Website and Apps are not your veterinarian. When you participate in online consultations, you understand and agree that the advice given during the consultations are based on the information you provide to the veterinarians, including but not limited to your and your pet's health records, medical examination history and your description of the conditions or symptoms that your pet experience at the relevant time. You acknowledge and agree that you shall not hold Zumvet, its affiliates or related corporations and the veterinarians responsible for any misdiagnoses as a result of inaccurate information given by you.

The veterinarians shall be solely responsible for determining the need for a face-to-face consultation with you and Zumvet shall not be held liable for any misdiagnoses, acts or omissions of the veterinarians.

Zumvet makes no claims or warranties as to the effectiveness of any Services made available on our Website and Apps. Any Services made available on our Website and Apps are for your information only and do not necessarily imply appropriateness for any particular individual or medical condition, or prediction of the effectiveness, outcome or success of such Services.

PAYMENT

Access to and/or use of the relevant Zumvet Website or Apps are at charges to be stipulated by Zumvet from time to time, provided that you will be given the opportunity to decline or discontinue further access to and/or use of the relevant Zumvet Website, Apps or Services if you do not agree with the charges.

Unless otherwise provided in these Terms of Service, all purchases of Products and/or Services are final, irreversible and non-refundable.

NO WARRANTIES

Our Website and Apps, and the Products and Services made available on our Website and Apps are provided “as is”. Neither Zumvet, the veterinarians, nor any other user of the Website and Apps, shall make any express or implied warranties, including but not limited to implied warranties of merchantability, satisfactory quality, and fitness for a particular purpose.

While Zumvet endeavours to ensure that the veterinarians are validly accredited and/or licensed to practise in their field of expertise, and that the content of our Website and Apps or the Products or Services made available on our Website and Apps satisfy government regulations, Zumvet shall not be held liable for any breach of government regulations which does not result from Zumvet’s acts or omissions, and/or which is beyond Zumvet’s reasonable control.

To the extent permitted by applicable law, all terms, conditions, warranties and statements, whether express, implied, written, oral, or otherwise, which are not expressly set out in these Terms of Serviceare excluded and, to the extent such terms, conditions, warranties and statements cannot be excluded, Zumvet disclaims any liability in relation to the same.

INDEMNITY

To the fullest extent permitted by the applicable law, you shall indemnify, defend and hold harmless Zumvet, its directors, officers, agents, and employees, and its affiliated entities, successors and assigns,from and against any claims or demands, causes of action, judgments, liabilities, losses, costs and expenses (including, without limitation, reasonable legal fees) that may arise out of or result from:

  • your access to and use of the Website and/or Apps;
  • your purchase of Products and/or use of the Services;
  • any information posted or made available by you on the Website and/or Apps;
  • anything you do using the Content, Website and/or Apps;
  • any violation of applicable law or the rights of any third party that occurs through your use of the Content, Website and/or Apps;
  • your breach or violation of theseTerms of Service;
  • any inaccuracy in any representation or warranty that you make under theseTerms of Service;
  • anything done or failure to do anything by you in carrying out your obligations under theseTerms of Service; and/or
  • any other wilful misconduct, default, unauthorised acts or wilful omission on your part.

CLAIMS AGAINST ZUMVET

To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of the Website and/or Apps within six (6) years from the date on which such claim or cause of action arose or accrued or such claim or cause of action will be irrevocably waived.

COMPLIANCE WITH LOCAL LAW

Every jurisdiction has its own law and regulations in respect of the use of telemedicine services (the “Local Regulations”). By accessing the Website and/or Apps and using the Services, you confirm that you understand your obligations under the local regulations applicable in the territory in which you are located and will comply with such local regulations.

The Website and/or Apps may be viewed internationally and may contain references to products or services not available or approved in all countries. References to a particular product or service do not imply that such product or service is appropriate or available for purchase by all persons in all locations, or that we intend to make such product or service available in such locations. We make no representation that all Products, Services or Content described on or available through the Website and/or Apps are appropriate or available for use in locations outside of Singapore. You agree that you access our Website and/or Apps, purchase the Products and use the Services on your own initiative and are responsible for compliance with all local law and regulations.

ZUMVET’S COMPLIANCE WITH LOCAL LAW

The performance of our obligations under these Terms of Serviceis subject to the existing law and legal process in the Republic of Singapore, and nothing contained in these Terms of Serviceis in derogation of our right to comply with governmental, court and law enforcement requests or requirements relating to your access to and use of the Website and/or Apps, purchase or Products and use of Services, or information provided by us with respect to such access, purchase and use.

Our failure to exercise or enforce any right or provision of these Terms of Serviceshall not operate as a waiver of such right or provision.

TRANSFER OF INFORMATION

Any information you provide to us in connection with your use of the Website and/or Apps, purchase of Products or use of Services will be transferred to our related companies or subsidiaries or authorised representatives in accordance with our Privacy Policy and the applicable law. By accessing and using our Website and/or Apps, you consent to this transfer of information, our Privacy Policy and theseTerms of Service.

CANCELLATION OF ORDERS

Notwithstanding any provisions of these Terms of Service, Zumvet reserves the right to refuse or cancel any order, wholly or in part, for any reason. In the event that Zumvet refuses or cancels any order for any reasons unrelated to any wrongdoings or failure to comply with theseTerms of Service on your part, Zumvet shall refund the fees paid to you for the Products and/or Services that have been refused or cancelled.

For the avoidance of doubt, no refund shall be made to you in the event that your orders for any Products and/or Services are cancelled by you, or refused or cancelled by us due to any wrongdoings or failure to comply with theseTerms of Service on your part. Further, Zumvet reserves the right to impose a cancellation fee in the event that your orders are cancelled by you, or refused or cancelled by us due to any wrongdoings or failure to comply with theseTerms of Service on your part. Zumvet also reserves the right to impose a penalty in the event that you are late for your consultations.

INTELLECTUAL PROPERTY

Zumvet retains all right, title and interest in all of Zumvet’s intellectual property, including, without limitation, inventions, ideas, concepts, code, discoveries, processes, marks, methods, software, compositions, formulae, techniques, information and data, whether or not patentable, copyrightable or protectable in trade mark, and any trade marks, copyright or patents based thereon (collectively, “Intellectual Property Rights”). You acknowledge and agree that you shall not use any of Zumvet’s Intellectual Property Rights for any reason whatsoever without Zumvet’s prior written consent.

Without limiting the above, Zumvet retains all Intellectual Property Rights over the source code and technical information relating to the Website and Apps, as well as all content and information ("Content") relating to the Website and Apps, including but is not limited to text, graphics, logos, images, source code, or any combination thereof. These Terms of Service shall not confer any right or interest upon you to Zumvet’s Intellectual Property Rights beyond the limited, non-exclusive, non-transferable, revocable right to access and use Website and/or Apps and the Products and Services made available through the Website and/or Apps.

You shall not use the name, logo, trade mark, trade name, service mark or other symbol of or associated with Zumvet for any purpose whatsoever without obtaining prior written consent of Zumvet.

GOVERNING LAW & JURISDICTION

These Terms of Service and any dispute or claim arising from it or in connection with its subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with Singapore law. Both parties accept the exclusive jurisdiction of the courts of Singapore.

SEVERABILITY

The invalidity or the unenforceability for any part of theseTerms of Service shall not affect the validity or enforceability of any other provision of theseTerms of Service, which shall remain in full force and effect.

NO ASSIGNMENT

You shall not assign, novate or otherwise transfer any of your rights, interests or obligations herein to a third party without obtaining the prior written consent of Zumvet. Any purported assignment in violation of this clause shall be deemed null and void.

RIGHTS OF THIRD PARTIES

Any party who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any term of this Terms of Service.

NO RELATIONSHIP

Nothing in these Terms of Service shall be construed to constitute a partnership, agency, or joint venture between you and Zumvet, and you shall not have, or represent to any third party whether by words or by actions that you have, the authority or power to bind Zumvet or to create liability on the part of Zumvet.

QUESTIONS

Should you have any comments and/or queries on theseTerms of Service, please send us an email at hello@zumvet.com.

SOCIAL SHARING FEATURES AND LINKS TO OTHER WEBSITES

Our Website and/or Apps may offer social sharing features, links to social media and other integrated tools. In addition, we may, from time to time, provide you with links to other websites for your convenience and information, or other third-party websites may share links to our Website. We do not control such other social sharing features, social media and websites, and are not responsible for their contents, privacy practices or other practices. Our inclusion of links to such other social sharing features, social media and websites do not imply any endorsement of the material on such social sharing features, social media and websites or any association with their operators.

You are therefore advised to visit the privacy policies and terms of service of the entities that provide these social sharing features, social media and websites.

PRIVACY

If you provide any personal data to us during the registration process or otherwise, you consent to our collection, use, processing and disclosure of your personal data in accordance with our Privacy Policy (a copy of which is available at https://www.zumvet.com/).