E-Commerce Service Terms

Delivery Rates

Standard: $5 for 2-5 business days delivery.

Express: $10 for 1-2 business days delivery.

Free delivery for purchases over $60 and only valid for Standard Delivery.

When will my order arrive?

We will notify you by email once your order is ready for shipping. You can expect to receive your order in about 5 days after receiving your tracking number.

What is a pre-order? And how long will it take to ship out my pre-order?

A pre-order is an order you can make for an item before it is in stock and available for delivery. Updated information regarding your order and delivery status will be emailed to you. We begin processing pre-orders the day we receive the items in our warehouse and we dispatch your items as soon as possible!

Order exchanges, returns, cancellations & refunds

Damaged/Defective/Faulty item(s)

The item(s) I received is damaged/defective/faulty.

You will have up to 7 days from the date that you received your purchase to contact our customer support to highlight any issue(s) to us together with strong photo and/or video evidence that clearly shows the representing issue(s). Please allow us up to 3 business days for us to process your request before getting back to you.

Once your issue(s) has been checked and approved, we would then arrange for an item swap with an item(s) that is not faulty/defective. No additional charges for delivery will apply. Please ensure that the returning item(s) will return in the exact same condition and packing that it was delivered in, with any tags intact if applicable.  

Incorrect item(s)

I received the wrong item(s). 

You will have up to 7 days from the date that you received your purchase to contact our customer support to highlight any issue(s) to us together with strong photo and/or video evidence that clearly shows the representing issue(s). We will do our best to get back to you within 2 business days.

Once your issue(s) has been checked and approved, we would then arrange for an item swap with the correct item(s) you had originally purchased, on condition that the incorrect item(s) remain(s) unused, and in the exact same condition and packaging that it was delivered in, with any tags intact if applicable. No additional charges for delivery will apply.

Missing item(s)

I did not receive (part of) my purchase.

You will have up to 7 days from the date that you received your purchase to contact our customer support to highlight any issue(s) to us together with strong photo and/or video evidence that clearly shows the representing issue(s). Please allow us up to 3 business days for us to process your request before getting back to you.

Once your issue(s) has been checked and approved, we would then arrange to deliver the item(s) you had purchased but not received. No additional charges for delivery will apply.

Change of mind

I change my mind and no longer want to follow through with my purchase.

We highly recommend checking and being very sure of your order before you complete your purchase and checkout, as we are not in the habit of accepting change-of-mind situations.

However, having said that, we are still willing to hear you out, and proceed on a case-by-case basis.

Refunds

I would like a refund.

Unless otherwise stated, all purchases are final, irreversible and non-refundable.

However, having said that, we are still willing to hear you out, and proceed on a case-by-case basis.